• Initial phone consultation: Approximately 30 minutes to understand your basic needs and style preferences.
• Video design consultation: 1–3 hours for in-depth discussion of space solutions.

A custom floor plan for your space planning reference.

No. It does not include landscape design, architectural design, architectural renovation, or construction-related design services.

Please email our support team at: support@uhomefurniture.shop to inquire and schedule.

We provide 3 standardized tiers of custom design:

• Tier A: Quick Visual Design
• Tier B: 3D Rendering Design
• Tier C: Full-Scope Design (including construction drawings)

• Turnaround time: 1–3 working days
• Price: $5 per ㎡, minimum order 60 ㎡
• Suitable for: Clients needing quick soft furnishing matching, color schemes, interior dimension verification, and visual effect presentation.

• Turnaround time: 5–10 working days
• Price: $8 per ㎡, minimum order 60 ㎡
• Suitable for: Cabinet customization, clients requiring high-precision dimension verification and photo-realistic renderings.

• Turnaround time: 30–50 working days
• Price: $25 per ㎡, minimum order 200 ㎡
• Suitable for: Mainly commercial spaces; clients needing a complete, ready-to-build full design package.

Design fee = Actual area × Corresponding unit price, subject to the minimum order area for each tier.

Please email our support team at: support@uhomefurniture.shop. We will confirm your needs, area, and design tier before proceeding.

There are 4 steps in total:

1. Style & Requirement Confirmation
2. Order & Payment
3. Production & Global Delivery
4. Installation & After-Sales Service

Step 1: Style & Requirement Confirmation

We confirm your preferred style, space dimensions, and budget to finalize the design direction.

How to ensure furniture fits my space?

Each product includes detailed dimensions, floor area, and ceiling height suggestions.Simply measure your walls, door frames, and windows for reference.

Step 2: Order & Payment

Select your furniture package/products and complete secure online payment to activate your order.

Step 3: How long does Production & Global Delivery take?

After order confirmation, production and delivery are integrated.Door-to-door delivery is completed within 45 days.

Who handles complex spaces, customs clearance, and logistics?

We take full responsibility for customs clearance, cross-border logistics, and multi-supplier coordination.

Step 4: What’s included in Installation & After-Sales Service?

We provide professional on-site installation and arrangement, plus product warranty and after-sales support.

No. We provide true one-stop service, covering design, production, logistics, installation, and after-sales.

For any questions, please email:support@uhomefurniture.shop

We offer whole-home style packages for Living Room / Dining Room / Master Bedroom, with a unified design throughout.

Furniture + professional styling + door-to-door delivery + professional on-site placement.No assembly required.

1. Difference between Furniture Package & Custom Design

• Package: Pre-designed solution, convenient and efficient, fast order and production.
• Custom: Personalized design based on your space; 3 paid tiers available, with free phone consultation.

We offer door-to-door delivery. Our logistics team will deliver items directly to your specified address (including indoor placement; complex floors can be discussed). No self-pickup is required.

After order confirmation and full payment, the total lead time is 35–45 working days, including both production and delivery. You will receive further logistics updates.

Shipping fees and delivery methods are clearly shown on the checkout page with no hidden charges. You may review and confirm all costs before payment.

Yes, you can track your order in real time.Once shipped, we will send a tracking link and tracking code to the email you provided at checkout. Simply click the link to view the latest delivery status.

We support global door-to-door delivery.For specific serviceable areas, remote locations, and cross-border details, please check the checkout page or email us at support@uhomefurniture.shop.

We provide one-stop service including door-to-door delivery, indoor placement, unpacking, furniture positioning, and packaging removal.

• The package must be signed for by an adult aged 18 or above.
• Please inspect the outer packaging for damage, and check for obvious dents or missing items before signing.
• Once signed, you are deemed to have no immediate objection to the appearance and quantity of the goods.

If you find damage, missing parts, or quality issues after receiving your order, please contact customer service with clear photos and your order number within the specified time 14 business days. Inquiries can be sent to: support@uhomefurniture.shop.Requests submitted after the deadline will be handled in accordance with the normal usage and warranty policy.

No.Once the order is confirmed (payment completed), no returns or exchanges of any kind will be accepted.Please double-check before ordering: dimensions, color, specifications, material, and space compatibility to avoid incorrect orders.

Please contact our official customer service within 14 days of delivery by email:support@uhomefurniture.shopYour email must include:

• Order number
• Clear photos of damage or quality issues
• Description of the problem

After verification, we will provide free repair or free replacement of parts/components.

Quality issues reported beyond 14 days will no longer be handled as damage claims.All such cases will be processed in accordance with the warranty policy.For inquiries, please email: support@uhomefurniture.shop

All products come with a 1-year limited warranty, starting from the date of purchase.After the warranty expires, paid repair and replacement parts services are available upon request.For inquiries, please email: support@uhomefurniture.shop

Under normal household use, the warranty covers:

• Material defects of the product
• Manufacturing and workmanship issues
• Loose, deformed, or broken structural components (not caused by human error or improper use)

Once verified under warranty, we will provide:

• Free repair
• Or replacement with the same or equivalent product/parts

If the product is discontinued, a suitable equivalent replacement will be offered.

• Damage caused by improper use, cleaning, placement, or installation
• Secondary damage from unauthorized modification, disassembly, or self-repair
• Accidental impact, overloading, sharp scratches, or intentional damage
• Normal wear, aging, or minor marks from daily use
• Use for commercial, public, outdoor, humid, high-temperature, or corrosive environments
• Third-party repair or alteration not authorized by UHOME FURNITURE
• Subjective reasons such as style preference, size mismatch, or placement dissatisfaction

Official exclusive after-sales channel:Support email: support@uhomefurniture.shopResponse time: We will provide a clear reply and solution within 48 hours after receiving your email.

• Order number or original order screenshot
• Clear photos of the defective part(s)
• Purchase or payment proof if required

• Avoid long-term direct sunlight, heat sources, and humid environments to prevent cracking, warping, and mold.
• Do not scratch with sharp objects or impact heavy items.
• Dust daily with a dry or electrostatic cloth; wipe light stains gently with a slightly damp soft cloth and dry immediately.
• Regularly apply furniture oil or wood wax for maintenance to extend service life.

• Surface is treated with anti-rust coating; rust is unlikely under normal indoor household use.
• Keep dry and avoid long-term exposure to moisture, water, or corrosive environments.
• Clean with a dry or slightly damp cloth; do not use strong acid or alkaline cleaners.

• Vacuum regularly for dust removal.
• For local stains, gently dab with a neutral cleaner and soft cloth — do not rub vigorously.
• Strictly prohibited: water soaking, direct sunlight, bleach, and high-temperature drying, to avoid fading, warping, or fabric damage.

Vacuum regularly to remove dust.For fabric sofas: gently blot with a neutral cleaner and absorb moisture – do not rub vigorously.For leather sofas: wipe and maintain with dedicated leather care cream.You may also use a fabric cleaning machine (see instructions below).

Most fabric sofa covers are removable and washable.Use cold water on gentle cycle and air-dry naturally.Do not expose direct sunlight or dry machines.For non-removable fabric, use a fabric cleaning machine.

① Applicability: Suitable for most fabric sofas, excluding fabrics labeled “dry clean only” or “do not wash”.
② Before use:

• Remove and wash removable covers according to the care label.
• For non-removable fabric, test on an inconspicuous area first to ensure no fading or pilling.

③ Correct usage:

• Use gentle mode / low suction to avoid stretching the fabric.
• Use clean water or neutral fabric cleaner; do not use bleach or strong alkaline chemicals.
• Move the machine slowly and gently; do not stay on one spot too long.

④ Drying:

• Keep the area ventilated and air-dry naturally.
• Do not expose to sunlight or dry machines.
• Use a fan or air conditioner to speed up drying in humid weather.

⑤ Not recommended for:

• Sofas with aged, water-absorbent foam in the base or back.
• Parts with special coatings, flocking, or leather trim.

Slight differences in firmness are normal.Minor loosening and changes in resilience after use are common and acceptable.

Most noises are caused by loose frame screws.Locate and tighten the loose screws to resolve.

Avoid long-term direct sunlight.Keep away from heat sources (heaters, fireplaces) and damp areas (balconies, bathrooms).

Always lift from the bottom frame by two or more people.Do not drag, pull, or lift with the arms or backrest.

Daily cleaning can follow the same guidelines as sofas. For wooden or metal chair frames, wipe with a slightly damp soft cloth and dry immediately.

The safe weight capacity for standard models is 250–300 lbs (approx. 113–136 kg), subject to the product label.

Most chairs arrive pre-assembled. Only some models require simple leg installation.

Only chairs labeled “stackable” can be stacked.Stacking regular chairs may cause damage or deformation.

Stone slabs, glass, and stone surfaces can be wiped with a damp cloth.For wooden tops, avoid standing water; wipe with a slightly damp cloth and dry immediately.

No. Do not place any high-temperature tableware or cups directly on any surface.Always use heat-resistant coasters.

Stone slabs and glass are highly scratch-resistant.Wooden surfaces are vulnerable to sharp objects; avoid direct friction.

For decorative and item placement only.Standing, stepping, jumping, or concentrating heavy pressure is strictly prohibited.

Wipe up oil and water stains promptly.Wooden dining tables require regular dusting.

No. Always use heat-resistant mats.Heat protection is required even for heat-resistant surfaces.

The tabletop and frame are separate.Assembly will be completed by our professional delivery/installation team.

It can match most standard dining chairs.Please ensure the seat height is compatible with the dining table when purchasing.

Wipe the surface with a slightly damp soft cloth. Keep the interior dry and ventilated.

Please refer to the recommended TV size and weight capacity stated on the product.

Yes, cable holes are included as standard for easy wire organization.

Remove any debris from the rails and slightly adjust the rail fixing screws.

It can store dry tableware. Keep away from humid and high-temperature environments.

Weight capacity: 250–400 lbs.Benches can seat 2–3 people.

Use the same cleaning method as matching sofas or wooden furniture of the same material.

Lightweight design for easy movement.

Most arrive fully assembled.Some models only require simple leg installation.

Vacuum regularly, and blot stains immediately with a dry cloth.

Small sizes can be spot-cleaned.Large sizes are recommended to be professionally cleaned.

The back has a built-in anti-slip design.We recommend using an anti-slip pad for better stability.

It will not damage the floor under normal use.

A slight odor is normal for a new rug.It will dissipate in 1–3 days with ventilation.

Use LED bulbs of the specified type, not exceeding the rated power of the product.

Always unplug first, then wipe with a dry cloth.Do not wash or rinse with water.

Only some models support dimming.Please refer to the specific product description.

First, check and replace the bulb.Only after ruling out bulb issues should you contact after-sales service.

It is shipped in sections and fully assembled by our professional delivery/installation team.

Tighten all connecting screws to resolve the issue.

Avoid moisture and direct sunlight; keep dry and ventilated.

Do not stand or jump on the bed frame, and do not exceed the weight limit.

The bed frame is equipped with anti-slip strips to secure the mattress.

Most require only simple leg installation; some are delivered fully assembled and ready to use.

Wipe with a mild cleaner and keep away from water and moisture.

Yes, but we recommend using coasters to avoid water marks or heat damage.

Clear debris from the rails and slightly adjust the rail screws.

Yes, it can be bought individually and freely matched with the corresponding bed frame.

Wipe with a mild cleaner and dry immediately to avoid water marks and panel warping.

No. Coasters or heat-resistant mats are required.The desktop is not heat-resistant and may get burned.

Simple self-assembly is required.The product includes standard installation tools and detailed instructions.

It is wear-resistant for normal household use,but avoid sharp scratches, heavy impacts, or rough use.

The bottom is equipped with adjustable feet to fine-tune height and keep the desk stable.

Shelves have standard weight capacity. Some models support adjustable shelf heights. Please refer to the product details.

Wipe the surface with a slightly damp soft cloth. Keep the interior ventilated and dry to avoid moisture and mold.

It is packed in separate parts. Simple assembly can be done following the instruction manual.

Distribute items evenly. Avoid concentrated heavy weight on one side to prevent tipping or shelf deformation.

Clear debris from the rails and hinges. Gently adjust the hinge or rail screws to restore smooth operation.